New Reach
  • Quality Assurance
  • New Haven, CT, USA
  • Full Time

It's an exciting time to join New Reach!


New Reach, Inc. is a nonprofit organization working to provide shelter and housing, stabilization, and support and community connections for children, families, and individuals experiencing homelessness and poverty across CT. Since 1990, New Reach has worked to further its mission to inspire independence for those affected by homelessness and poverty through a continuum of housing and support using the most innovative and progressive methods.


New Reach is looking for a highly enthusiastic and self-motivated Quality Assurance (QA) Specialist to join a dynamic QA team.


Essential Job Functions:

  • Create systems for monitoring data quality across all databases (HMIS, Careware, DDAP, etc.)
  • Provide support to Program Managers and Case Workers to ensure a high level of data quality across all programs
  • Serve as the liaison between agency staff and HMIS lead agency and technical support
  • Coordinate and participate in all internal program reviews, including the development and follow-up on Program Development Plans
  • Coordinate and participate in external funder audits, including preparation of pre-review materials and outcome/benchmark reports
  • Oversee submission of funder and internal reports for timely and accurate submission
  • Maintain list of agency contracts, reporting requirements, and renewal deadlines


  • BS/BA in Human Services or related field and 5 years of quality assurance experience, Master's preferred
  • Experience with database management
  • Experience with HMIS software preferred



New Reach provides a friendly/family working environment, whose values include Integrity, Compassion, Initiative, and Professionalism.  New Reach offers generous benefits after 60 days, PTO, paid holidays and a 401k plan.  


If you are excited to join New Reach's team, apply to:

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New Reach
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